Returns & Exchanges
At Dulcito Bakery, we take pride in our artisanal treats; if you are not completely satisfied with your order, please contact us within 24 hours of delivery for a replacement or store credit. Due to the perishable nature of our baked goods, we cannot accept physical returns once the product has left our facility.
Review Your Order
Inspect your pastries or cakes immediately upon arrival to ensure everything meets our high quality standards and matches your order details.
Contact Our Team
Email our support desk at hello@dulcitobakery.com with your order number and clear photos of the product and packaging if there is any damage.
Evaluation
Our pastry chefs will review your claim within one business day to determine if the issue was related to preparation or transit handling.
Resolution
Once approved, we will issue a full store credit or schedule a complimentary redelivery of your fresh baked goods at your earliest convenience.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing